Delivery & Returns


We keep some of our designs with the most popular engravings on our shelves. Please contact the office on 01227 469413, if needed the following day, so that we can check stock levels. If you order these by noon they will be sent on a next day delivery service with DHL.

The normal delivery time for personalised orders vary between 10-14 days depending on how busy the workshop is. For those last-minute emergencies, we also have a Fast Track service, where we can ship personalised orders between 3-7 days. The additional cost for this service is individual to the product and listed on the website.

For larger items or bespoke items, the dispatch date can be 4-6 weeks. Details of delivery times for such items are as listed on the website.

Our UK courier, DHL will text or email you with delivery details, also giving you the chance to make rearrangements directly with them.

UK delivery charges vary as follows:

For all orders under £150, the charge is £6.50, within the UK.

For all orders over £150, the delivery charge is free* within the UK.

*Larger items such as Parkland Benches, Swing Frames, Swing Benches etc. are delivered by the workshop. These payments are made separately in addition, as the charges depend on your postcode.

Please note that we can deliver fully assembled as follows:
Kent - £25.00
London and Southeast - £50.00
Rest of UK mainland - £75.00
Scotland and Wales - £100.00

Assistance will be required to unload the item on receipt of delivery. We do not offer an installation service.

For all European/International orders the delivery charge is £45**

**Larger items such as Parkland Benches, Swing Frames, Swing Benches can be shipped. The office can provide individual shipping quotes for these items.


If for any reason at all you are not happy with your order, please contact the office on 01227 469413 to discuss your concerns. We will rectify/resolve any issues as quickly as possible. Should there be a mistake made by the workshop, we will agree an appropriate course of action on an individual basis.

Green Oak used for Doorstops/Signposts/Mileposts - These items are made of 'green oak', the same grade that is used to build timber framed buildings. Green oak is not seasoned, and therefore WILL SPLIT. This adds to the individual character of the piece. It is similar to that of the ageing process of oak beams in a house and part of the wood's natural beauty.

Whilst we take great care to package all items to ensure they reach you in perfect condition, occasionally some items have unfortunately been damaged in transit. Please take pictures of both the damaged item and the packaging, so that we can bring this to the courier's attention.

We ask that all items must be returned in the original packaging to prevent further damage during its return journey back to us.

We are unable to accept responsibility for incorrect engravings/spelling mistakes made by the customer. We do not a free returns service for stock items.

These terms do not affect your statutory rights.  For our full Terms & Conditions, please click here.