Delivery & Returns
We keep some of our designs with the most popular engravings on our shelves, ready-to-wrap. If you order these by noon they will be sent on a next-day-delivery service either with our courier Interlink Express or Royal Mail (if they weigh less than 1kg) within the UK.
Our ready-to-wrap range is also available in our showroom, if you would like to pay us a visit.
The normal delivery time for personalized orders vary between 10-14 days depending on how busy the workshop is. For those last minute emergencies we also have a Fast Track service for an additional £50 per item, where we can ship personalized orders in 3-5 days.
Our UK courier, Interlink Express will text or email you with a one hour delivery slots on the morning of your delivery, also giving you the chance to make rearrangements directly with them.
UK delivery charges vary from £4.50 for small items, £9.50, £15, £30 or £60 for the most heavy items. When you order more than one item we can normally ship the complete order for a single (highest) delivery charge. We will refund any overcharges that may occur on the website.
For international deliveries we use a range of couriers depending on the destination, size and urgency of the parcel. Although we try to calculate a fair delivery charge on our website there may be cases where we have to contact you for a revised shipping quote before proceeding with the order if it is to be sent outside of Europe.
If for any reason at all you are not happy with your order we are happy to offer a full refund. Please call us on 01227 469 413 to discuss any of your concerns you may have, and we will make the necessary arrangements.
*Whilst we take great care to package all items to ensure they reach you in perfect condition, occasionally some items have unfortunately been damaged in transit. Therefore, we ask that all items must be returned in the original packaging to prevent further damage during its return journey back to us.
These terms do not affect your statutory rights. For our full Terms & Conditions, please click here.